BPO and Call Center Agents Health Hazards

Long hours of work, permanent night shifts, incredibly high work targets, and loss of identity are the dark clouds that threaten the BPO and Call Center industry in the Philippines.

The odd timings and nature of work roots people to a chair 9 hour a day, reading pre-scripted conversations on the phone endlessly - often to irate customers from across the globe. Where every single second of an employee's time is recorded, measured and automatically logged onto a computer for praise or censure on a weekly basis. Where walking down to the water cooler for a drink and a chat with a friend messes up performance metrics, salaries, and hikes. Where the three acts of listening, watching and talking - all at the same time - never get a break. This performance monitoring also puts enormous stress on the employees.

Employees working in the call center had complained of eye problems. Soreness, dryness, blurred vision, light sensitivity, headache, all these put together is labeled as the computer vision syndrome. This problem is more acute with the team leaders who need to come in early and go back late. Digestive disorders are common among employees in the BPO and call center.

It was also pointed out that the employees are facing the possibility of losing their voice. The problem known earlier as the teacher syndrome is now being found in the young workers of BPO and call centers. Some of them may face the acute manifestation of this in the form of permanent loss of voice. In the chronic form it is characterized by inability to speak (Dysphonia), pain, croakiness of voice, irritating cough, poor vocal power, inability to modulate and breathing difficulties.

The BOSS syndrome is seen very commonly among young people working in BPO and call centers. The symptoms of this syndrome include chronic fatigue, insomnia and complete alteration of 24-hour biological rhythm of the body are routine cause for sickness absenteeism. Chronic levels of stress affect the heart, endocrine system and also lead to sleep disorders.

 

Importance of CMD to BPO and Call Center Agents

CMD minerals which are ionic, natural, balance, concentrated and pure are necessary in many chemical processes in the body. Potassium deficiency for instance, results in muscle cramps, fatigue and cardiovascular disease. Calcium deficiency leads to arthritis, osteoporosis and high cholesterol. Iron deficiency leads to hair loss, goiter and anemia. Magnesium is the protection of the kidney, prevents migraine and is badly needed by the heart.

BPO and Call Center agents are usually exposed to unhealthy food, smoking habits, harsh environment and mental stress. CMD provides BPO and Call Center Agents the much-needed mineral balance to maintain their body's functions at optimum level.

Team HealthyYOU
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